Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, is now officially launching its new office in Tricity. The company will start with a 85 people team with the ambition of growing to 500 people in the next couple of years.
For more than 35 years, Sitel Group has delivered great customer experiences (CX) for the world’s leading brands across all possible industries, from media and entertainment to insurance and government. Its leading activities include customer service, IT helpdesk, and telemarketing. Sitel Group delivers 4.5 million brand experiences every day in 50+ languages with a strong focus on digital CX strategies.
– We are pleased to welcome a new member on the scene of the Tricity Business Services Sector. Pomerania is open to new opportunities for growth and Sitel is definitely a key player in the global customer service market. The Tricity continues to be one of the best places for doing business in the CEE and we are here to fully support their activity. – says Mieczysław Struk, Marshal of the Pomeranian Voivodeship.
– Gdańsk, Gdynia, and Sopot take pride in their diverse and multilingual talent pool along with an excellent education system and a culture of openness. Sitel Group opening an office in Gdansk is a sign that our efforts continue to pay off. Kudos to Invest in Pomerania for ensuring that we stay on the right track and continue to grow in investment attractiveness. Welcome to the Tricity, Sitel Group, we are confident that you will find great success here. – says Aleksandra Dulkiewicz, Mayor of the City of Gdansk.
The company values open-mindedness and a customer-facing approach – that is why they have decided to expand in the region and grow both their team and their client base.
– We observe that foreign languages are becoming more important. The knowledge of languages has always been a passport to the world, and that is why we chose Tricity. The agglomeration with 24 higher education institutions with more than 20 thousand graduates per year, is a huge potential talent pool for us. A diverse talent pool has always been important for us to meet the needs of our customers. – explains Monika Röhr-Łukasik, Country Director Poland – Sitel Polska.
– We are so glad to open our new contact centre in Gdańsk. As a result of strength, flexibility, a passionate team, and a deep expertise in CX strategies we experience a fast growth in this region. Tricity is the perfect place to invest and to run our growing business as well as to further expand our brand. – underlines Christian Sajons, Managing Director Germany, EE & Nordics, Sitel Group.
The company improves business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics. Sitel Group also has a development office in Warsaw and their Poland team consists of around 850 highly trained experts.
In the first phase of development, Sitel Group will be looking for English-speaking employees who love helping others, and have a basic technical understanding. The company will attract young talents – university graduates, offering great training opportunities. This is the place to grow.
Sitel Group is focused on keeping a flat organisational structure to stick to its values: Learn, Lead, and Grow. The company offers various benefits to the employees, e.g. periodic bonuses, financial support for childcare, sport and cultural events, as well as relocation packages.
About Sitel Group
As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, Sitel Group asks “what if?” applying its expertise to create innovative solutions that reduce customer effort.
With 100,000 people around the globe – working from home or from one of the CX hubs – Sitel securely connects best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Their award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.
Learn more at www.sitel.com.
